Terms & Conditions
Last Updated: August 1st, 2022
Zone Health provides virtual physicians’ or other clinical professionals. We may provide you with access to an onsite diabetes center GluCare integrated diabetes center LLC (the “Medical Group”). Your interactions with Zone.health are not intended to take the place of your relationship with your regular health care practitioners. Our Service provides access to prescription fulfillment Services offered by the following pharmacy: Glucare Integrated Diabetes Center LLC pharmacy, (the “Pharmacy”). By accepting this Agreement, you agree and acknowledge that any Services you receive from The Medical Group and the Pharmacy through the Platform are also subject to this Agreement.
1. Ownership of The Site And Related Materials
All pages within this Site and any material made available to you or for download are the property of Zone Health, or its licensors or suppliers, as applicable. For this clause Intellectual Property Rights are defined as: patents, rights to Inventions, copyright and related rights, moral rights, trademarks and service marks, business names and domain names, rights in get-up, goodwill, and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
You acknowledge and confirm that any Intellectual Property Rights in the website, its content, Zone health trademarks, and any other Intellectual Property Rights created by your use of the Services are solely owned by Zone Health. Other than the limited license provided to you under this Agreement, nothing in this Agreement or law shall confer or assign to you any intellectual property rights in any Zone Health content, materials, trademark, or website.
2. Electronic Communications
When you use any Zone Health Service or send emails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that (a) all agreements and consents can be signed electronically and (b) all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notices and other communications be in writing.
You agree to receive invitations, notifications, reminders, and other communications from Zone Health (and any of its affiliates or agents) through the Platform, or by email, text message (including any short message service), fax, phone, or another method of communication. You agree and authorize Zone Health to make such communications through the use of an automatic telephone dialing system and/or an artificial or prerecorded voice message system (“Automated Messages”) at any of the contact information provided to Zone Health. You agree to immediately notify Zone Health if there are any changes to your mobile phone number or other contact information.
Automated Messages may include (without limitation) an invitation to download and use the Platform. By using the Services, you acknowledge and understand that you may receive multiple messages per day and that you are responsible for any message and data rates charged by your mobile carrier. These communications may not be secure (not encrypted). Unsecured communications pose a risk to the confidentiality and privacy of the information being sent because they might be intercepted by a third party. You can opt-out of receiving Automated Messages at any time, including by contacting email@example.com or replying “STOP” to an automated text message.”
3. Financial Responsibility for Services and Payment,
Payment for Zone Health Services shall be your sole responsibility of you. Zone Health is not enrolled with any medical insurance provider and as such you may not be able to get reimbursement from your medical insurance company. Whether you can get reimbursed or not, you shall always remain solely liable for the total cost of using the Services and must have a valid payment method.
The payment for Zone Health Services will be deducted from the valid payment method every month on the 23rd day for the next month’s services up to an agreed duration of the Service.
By agreeing to use the Service, you acknowledge and agree that you have sole financial responsibility for all services or products provided to you.
Only valid payment methods acceptable to us may be used to complete a purchase via the Service. You represent and warrant that you are authorized to use your designated payment method. You authorize us to charge your designated payment method for the total amount of your order (including any applicable taxes and shipping and handling charges). In connection with any purchase you make through the Service, you may be asked to supply certain information relevant to the transaction, including, without limitation, your credit card number and expiration date, your billing address, your shipping address, your phone number, and/or your email address. By submitting such information, you grant Zone Health without charge the irrevocable, unencumbered, universe-wide, and perpetual right to provide such information to third parties (e.g., payment processing companies) to facilitate the transaction.
4. Subscription Products
All products available for purchase through the Service require that you purchase the product on a subscription basis. For subscription-based products, your payment device will be automatically charged on enrollment into the program. Members who opt-in for a long-term prescription supply are committing to pay the monthly fee based on the program length agreed upon.
5. Prescription Products
Certain products available through the Platform require a valid prescription by a licensed healthcare provider. You will not be able to obtain a prescription product unless you have completed a consultation with either our virtual clinical professionals or onsite with GluCare.
If you choose to use a pharmacy other than the Pharmacy, you acknowledge:
- Your medication may not be delivered directly to your door
- You must pay for your medication yourself, on top of the monthly Zone Health membership fee, which might be more expensive as medications are included in your Zone Health fee.
- You will email firstname.lastname@example.org within 24 hours of signing up with your pharmacy of choice’s name, address, and phone number so we can tell your doctor where to send the prescription
In this case, if you don’t email email@example.com within 24 hours of signing up with your pharmacy of choice’s name, address, and phone number, we reserve the right to send your prescription to the Pharmacy to avoid delays with your order.
Prescriptions fulfilled by the Pharmacy may not use child-resistant packaging, and prescription products may not be dispensed in child-resistant containers.
6. Eligibility; Availability
Please note that the Services are limited to users located in the United Arab Emirates. . Certain products available through the Service are subject to additional age restrictions and not all products or Services on Our Platform are available to all ages.
We reserve the right to change or include new requirements or modify the availability of the Services in Our sole discretion without providing prior notice to you.
7. Site Access, Data, Security and Restrictions; Passwords
You are responsible for all activities that occur under your account. In the event access to the Site or a portion, thereof is limited requiring a user ID and password (“Protected Areas”), you agree to access Protected Areas using only your user ID and password. You agree to protect the confidentiality of your user ID and password, and not to share or disclose your user ID or password to any third party. You agree that you are fully responsible for all activity occurring under your user ID. Your access to the Site may be revoked by Zone Health at any time with or without cause.
You may not use any scraper, crawler, spider, robot, or other automated means of any kind to access or copy data on the Site, deep-link to any feature or content on the Site, bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Site.
Violations of system or network security may result in civil or criminal liability. Zone Health will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site.
8. License And Access
The Contents of the Site, including without limitation the files, documents, text, photographs, images, audio, and video, and any materials accessed through or made available for use or download through this Site (“Content”) may not be copied, distributed, modified, reproduced, published or used, in whole or in part, except for purposes authorized or approved in writing by Zone Health. You may not frame or utilize framing techniques to enclose, or deep link to, any name, trademarks, service marks, logo, Content, or other proprietary information (including; images, text, page layout, or form) of Zone Health without our express written consent.
9. Accuracy and Integrity of Information
Although Zone Health attempts to ensure the integrity and accuracy of the Site, it makes no representations, warranties, or guarantees whatsoever as to the correctness or accuracy of the Site and Content thereon. It is possible that the Site could include typographical errors, inaccuracies, or other errors, and that unauthorized additions, deletions, and alterations could be made to the Site by third parties. If an inaccuracy arises, please inform Zone Health so that it can be corrected. Information contained on the Site may be changed or updated without notice. Additionally, Zone Health shall have no responsibility or liability for information or Content posted to the Site from any non-Zone Health affiliated with the third party.
10. Links to Other Sites
Zone Health makes no representations whatsoever about any other website that you may access through this Site. When you access a non-Zone Health site, please understand that it is independent of Zone Health and that Zone Health has no control over the Content on that website. In addition, a link to a non-Zone Health website does not mean that Zone Health endorses or accepts any responsibility for the Content, or the use, of the linked site. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. If you decide to access any of the third-party sites linked to this Site, you do this entirely at your own risk.
11. Terms of Sale
Zone Health membership is a 6 months program. All Services offered for sale by Zone Health are subject to availability and we reserve the right to impose quantity limits on any order or reject all or any part of an order without prior notice. In the event of an error, we reserve the right to correct the error and revise your order accordingly (which includes charging the correct price) or to cancel the order and refund any amount charged. Prices for Services are subject to change at any time, but changes will not affect any order you have already placed. You are responsible for any applicable sales, use, duty, customs, or other governmental taxes, levies, or fees (“Taxes”) due to your purchase through our Service.
Refunds are applicable only in the following cases:
- Contraindications for medication prescribed based on the laboratory results obtained
- Continual severe side effects due to this it’s impossible for the participant to continue. Refunds will be provided for the remaining part of the program.
- User Information
If you submit, upload, post or transmit any health information, medical history, conditions, problems, symptoms, personal information, consent forms, agreements, requests, comments, ideas, suggestions, information, files, videos, images, or other materials to us or our Site (“User Information”), you agree not to provide any User Information that (1) is false, inaccurate, defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior, (2) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets or intellectual property rights of any person or entity, or (3) contains or transmits a virus or any other harmful component. You agree not to contact other site users through unsolicited e-mail, telephone calls, mailings, or any other method of communication. You represent and warrant to Zone Health and its Providers that you have the legal right and authorization to provide all User Information to Zone Health and its Providers for use as set forth herein and required by Zone Health and the Provider.
12. Disclaimer of Warranties
Zone Health DOES NOT WARRANT THAT ACCESS TO OR USE OF THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SITE WILL BE CORRECTED. THIS SITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT OR ANY SITE-RELATED SERVICE, IS PROVIDED “AS IS,” WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY OF INFORMATION, QUIET ENJOYMENT, AND TITLE/NON-INFRINGEMENT. Zone Health DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR TIMELINESS OF THE INFORMATION OBTAINED THROUGH THE SITE.
YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE, SITE-RELATED SERVICES, AND LINKED WEBSITES. Zone Health DOES NOT WARRANT THAT FILES AVAILABLE FOR DOWNLOAD WILL BE FREE OF VIRUSES, WORMS, TROJAN HORSES, OR OTHER DESTRUCTIVE PROGRAMMING. YOU ARE RESPONSIBLE FOR IMPLEMENTING PROCEDURES SUFFICIENT TO SATISFY YOUR NEEDS FOR DATA BACKUP AND SECURITY.
13. Limitation of Liability Regarding Use of Site
Zone Health AND ANY THIRD PARTIES MENTIONED ON THIS SITE ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES, CONTENT OR INFORMATION CONTAINED WITHIN THE SITE, AND/OR ANY LINKED WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, AND/OR LINKED WEBSITES IS TO STOP USING THE SITE AND/OR THOSE SERVICES. TO THE EXTENT ANY ASPECTS OF THE FOREGOING LIMITATIONS OF LIABILITY ARE NOT ENFORCEABLE, THE MAXIMUM LIABILITY OF Zone Health TO YOU WITH RESPECT TO YOUR USE OF THIS SITE IS $10000 (TEN THOUSAND DOLLARS).
14. Governing Law; Venue
15. Force Majeure